Warranty Claims

 Use this form to submit a non-emergency warranty request/claim to Odyssey Homes. Please complete all required fields and we will be in contact with you. Please allow one week for our team to address your concerns prior to follow-up.  Requests are processed during regular business hours, Monday through Friday from 8:00 am to 5:00 pm. Prior to submitting this request form, please carefully review the Home Buyers Warranty Booklet that you received at contract signing or closing. For quicker processing, log in to the Builder Trend platform and submit a claim within this software.

For Emergencies Call (208) 973-2949. 

During the first year of the home it will go through a acclamation stage with the cold and warm weather. During this time you will see things like grout in corners of showers or between counter tops and backsplash starting to crack or nail pops in the drywall. We will come back once to fix these things only once.  We would recommend living there almost a year before we come and fix these things. If we do this at the end of a year it more than likely will not need to again because it went through a full hot season and cold season.

Emergency Warranty Request

At any time during the Odyssey Homes Warranty period, should you experience an emergency situation (as defined in the Home Buyer Manual), please refer to the list of emergency numbers you received at your orientation.

Our trade contractors or local utility companies provide emergency responses to the following conditions:

  •  Total loss of heat
  •  Total loss of electricity
  •  Total loss of water
  •  Plumbing leak that requires the entire water supply to be shut off
  •  Gas leak

Note that if a service (gas, electricity, water) is out in an entire area, attention from the local utility company is needed. Trade contractors are unable to help with such outages. If you still need assistance, call your salesperson and we will get someone out as quickly as we can.

Sample Warranty Book

See a sample of the warranty book.

Sample Warranty Claim

See an example of a warranty claim.